Presentation at the Sloan-C International Conference on Online Learning 2010

It’s amazing what digging into older computer files reveals. I recently located the Poster I developed for the Sloan-C International Conference on Online Learning 2010. I’ve decided to share this nugget of information with you. A PDF version (better quality image) can be found at WebCampus Poster.

The topic of the Presentation was the Quality Audit (QA) Process used by Stevens Institute of Technology’s WebCampus Department to evaluate the use of technology and interaction in its online courses. By conducting the QA process  on individual courses, WebCampus hopes to A) provide feedback to assist the instructor in adjusting their teaching pedagogy to create a more effective online learning environment and B) collect data regarding Best Practices in Online Learning.

The Quality Audit Process is something close to my heart, mainly because it was one of my first major tasks at Stevens Institute of Technology. I was asked to conduct a Quality Audit of an existing and currently running online course. I followed the process using the already established Quality Audit Form (seen center of the Poster).

When I provided the feedback to the Instructor, I was blown away by his response email. To say the least, it was very negative. As a new employee, I handled the situation the best I could. I assessed the situation and addressed the instructor’s concerns as diplomatically as possible. But more importantly, I realized the Instructor was also “blown away” by the Quality Audit. He was not informed that the Audit would take place or given a reason for why it was conducted.

Once I realized this, I adjusted the Quality Audit Process to include a “Pre-Audit” phase. This includes emailing the selected Instructors and informing them of the benefits of the Quality Audit while assuring them that the information gathered would be in no way used during their employee review. Since changing the process (and since this poster was created), roughly 200 course sections have been Audited, and I have not received any negative responses to the QA taking place.  Consider the lesson learned- Open Communication is necessary for acceptance of constructive feedback.

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About Julie Tausend Burba

Instructional Designer at Hulu, Ed Tech and Project Management enthusiast. MBA Technology Management, MS Management, BS Communications, Traveler and Cook.

Posted on July 22, 2012, in ePortfolio Pieces, Instructional Design, Presentations, Tausend Talks Shop and tagged , , , , , , . Bookmark the permalink. 13 Comments.

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    • Hello, thanks for reading my blog.

      I use WordPress to build my blog. I try to blog on a weekly basis (Sundays) and am inspired by my career as a Manager of Instructional Technology, so coming up with topic ideas is easy. If I have an idea write a way, I write it down and write as much as I can right then. I return to the idea when I’m ready to write it completely. I have about 30 ideas cued up and ready to write about!

      Julie Tausend of Tausend Talks

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